A payment cannot be made on the website due to a limit, because the amount exceeds the daily limit for iDEAL(Dutch), the monthly spending limit of the credit card, or the limit set by the bank itself.
Check your bank app or online banking to see your limits and temporarily increase them if necessary.
Possible limits and solutions:
- Digital daily limit (e.g. iDEAL): Many banks have a daily limit for online payments that you can adjust yourself in your banking app or online banking.
- Credit card spending limit: This is the maximum amount you can spend with your credit card each month. Both payments and reservations are deducted from this.
- Bank limits: Your bank may block transactions if unusual patterns are detected, such as large amounts, frequent payments or payments in unusual locations.
What you can do:
- Check your banking app: Go to your banking app or online banking to check your current daily and monthly limits.
- Temporarily increase the limit: Adjust your limit to a higher amount to make the purchase.
- Take the waiting time into account: After increasing a digital limit, there is often a four-hour waiting period before the new limit becomes active. This is to protect against fraud.
- Contact the bank: If you are unable to complete the payment, contact your bank to ask if there is a block on your account or to inquire about the reason for the declined transaction.
An error message stating ‘Authentication error – incorrect details entered’ indicates
that the system is unable to verify your identity, typically due to an incorrect username or password. To resolve this, carefully re-enter your login details, check your internet connection, and ensure that the date and time settings on your device are correct. If the problem persists, you may need to reset your password or contact customer service.